Terms of Use

These Terms of Use apply to all visitors, browsers, registered users, and customers who access and use this official website, including all website functions, product browsing, order placement, payment transactions, customer service consultation, and other platform-related services. This document aims to standardize website usage rules, clarify user behavior specifications, and establish a safe, standardized, and orderly online service environment. All forms of access and use of this website shall be deemed as full acceptance and unconditional recognition of these Terms of Use. We maintain the right to standardize platform operation and user behavior management to ensure stable, safe, and high-quality website service operation at all times.
All services provided on this website are oriented to legal users who access the platform in compliance with network specifications and shopping rules. Users shall abide by all platform usage regulations during the browsing and shopping process. Any behavior that violates platform rules, damages website operation security, or interferes with normal service order will be standardized and restricted in accordance with the unified management mechanism of the platform.

1. Website Service Description

This official website is a professional e-commerce platform dedicated to displaying and selling orthopedic shoes, supportive insoles, functional socks, and other foot wellness products. We provide users with standardized product display, accurate product introduction, independent online ordering, safe transaction settlement, stable cross-border logistics distribution, and complete after-sales guarantee services. All product information, service rules, price standards, and policy specifications displayed on the website are uniformly formulated and implemented by the platform, serving as the official valid basis for user shopping and service enjoyment.
We continuously optimize website page display, function experience, product update, and service processes to improve user browsing fluency and shopping experience. We reserve the right to adjust website layout, product categories, display styles, and service functions according to platform operation needs and market demand changes, without prior separate notification to individual users. All adjusted contents will take effect immediately after being displayed on the official website.

2. User Eligibility & Usage Rules

Users who access and use this website must be individuals with independent network use capacity and legal shopping qualifications. When browsing the website, placing orders, and using platform services, users shall ensure that all personal behaviors comply with public network usage specifications and normal shopping logic. Users shall not use this website for any improper, illegal, or non-compliant behaviors that damage platform operation and public interests.
During the use of the website, users shall independently ensure the authenticity, accuracy, and legality of all information they submit, including personal identity information, contact information, and delivery address information required for order placement. Users shall not submit false, misleading, invalid, or illegal information. Any order abnormality, logistics failure, or right loss caused by users’ false information submission shall be borne by the users themselves.
Users shall not use technical means to interfere with the normal operation of the website, including but not limited to malicious access, frequent refresh, data crawling, unauthorized simulation operation, and other behaviors that affect platform stability. Once abnormal usage behaviors are identified, we have the right to restrict user access, suspend order services, and eliminate abnormal operation risks to ensure the overall security and stability of the platform.

3. Intellectual Property & Website Content Protection

All text content, product pictures, page design, graphic layout, product description, brand copywriting, and visual design elements displayed on this website are independently sorted, designed, and edited by the platform, and belong to the exclusive service content of this official website. All content on the website is protected by network intellectual property specifications and platform operation norms.
Users are allowed to browse, view, and read website content for personal shopping reference only. No user or third party shall copy, reproduce, modify, disseminate, steal, commercially use, or reprint any website content without official permission. Unauthorized commercial use, secondary dissemination, and content tampering are not allowed. We will strictly protect the intellectual property rights and original content rights of the platform and standardize the use of all website resources.

4. Transaction & Service Usage Specifications

All product transactions on this website are implemented in accordance with unified and transparent service rules. The website adopts US Dollar (USD) as the only unified settlement currency for all product pricing, order payment, discount calculation, and refund processing. All order transactions are based on the real payment behavior of users and the official order records of the platform, ensuring the standardization and traceability of every transaction.
We provide global free shipping services for all products on the website, with no minimum order threshold or hidden logistics fees. All tariffs and cross-border incidental expenses incurred during product transportation and customs clearance are fully undertaken by the platform, and users do not need to bear any additional costs. All shipping arrangements follow unified processing standards, with orders shipped within 1 to 3 working days after payment confirmation and delivered within 6 to 12 days after shipment.
In terms of after-sales services, we implement a standardized return and refund mechanism. Users can apply for return services within the effective return period after receiving the products. After the returned goods are received and inspected to meet return specifications, the platform will complete the refund processing within 5 to 10 working days. All after-sales services are implemented in accordance with the official published policy standards to ensure user shopping rights and experience.

5. User Behavior Restrictions

When using website services, users shall not carry out any malicious shopping behaviors, including but not limited to malicious order brushing, repeated invalid order placement, false return applications, malicious evaluation, and other behaviors that disrupt the normal operation order of the platform. We have the right to identify and standardize all abnormal shopping behaviors and reject improper service applications that do not conform to platform rules.
Users shall not use the platform’s customer service channels to send malicious information, harassment information, invalid repeated messages, and inappropriate content. All consultation and communication behaviors shall be based on real shopping demands and product consultation needs, maintaining a standardized and orderly communication environment.

6. Third-Party Service & External Links

This website may involve reasonable and necessary third-party service support in the process of operation, including cross-border logistics services and payment channel services. All third-party cooperative services are screened and accessed by the platform in accordance with standardized qualification verification procedures. We will strictly supervise the service quality and confidentiality specifications of cooperative parties to ensure user experience and information security.
The platform is only responsible for the website’s own display content and independent service functions, and does not bear indirect responsibilities for third-party platform rules and service changes. Users shall abide by the corresponding usage specifications of third-party service channels when using third-party auxiliary services.

7. Platform Maintenance & Service Interruption

To ensure the long-term stable operation of the website, we will carry out regular system maintenance, function optimization, version upgrade, and data sorting. During the maintenance period, individual website functions may be temporarily suspended or restricted, including page access delay, order function suspension, and information update delay. We will try our best to shorten the maintenance cycle and reduce the impact on user browsing and shopping experience.
In addition, service abnormalities or temporary service interruptions caused by objective factors such as network failure, regional network fluctuation, equipment failure, and objective emergency situations do not belong to platform default. We will actively repair and restore normal service functions in the shortest time possible.

8. Policy Update & Rule Adjustment

We reserve the right to adjust, optimize, and update these Terms of Use according to platform operation upgrades, service iteration, and market standard changes. The updated terms will be officially displayed on the website page and take effect immediately after publication. Continued browsing of the website, continued use of platform functions, and continued order placement behavior of users will be regarded as full recognition and acceptance of the latest revised terms.
It is the user’s responsibility to regularly check the latest website usage rules and policy content. The platform does not undertake the obligation of separate individual notification for minor content optimization and rule adjustment.

9. Contact & Support

If users have any questions, suggestions, or doubts about website usage rules, service functions, transaction specifications, and policy content, they can initiate consultation through the Contact Us page on the official website. Our professional customer service team will provide accurate interpretation, patient reply, and effective problem-solving services to ensure users can use platform services safely and smoothly.

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