Shipping Policy

This Shipping Policy outlines standardized shipping processing, delivery timelines, customs regulations, and transaction specifications for all orders placed on our official website. Designed to deliver clear, transparent, and reliable shipping services for all global customers, this policy applies to all product purchases and order logistics arrangements across the platform. All shipping-related services follow unified, fixed operational standards to ensure consistent and stable delivery experiences for every user. By placing orders and using our website services, customers fully recognize and agree to all terms specified in this Shipping Policy.
We adhere to rigorous logistics management standards throughout the entire order delivery process, covering order review, product inspection, packaging arrangement, cross-border transportation, and customs clearance supervision. Every shipping procedure is standardized and traceable, aiming to deliver qualified products to customers safely and efficiently while eliminating uncertain costs and cumbersome procedures in cross-border shopping.

1. Order Processing & Shipment Timeline

All officially confirmed and successfully paid orders will enter the standardized processing queue immediately. Our team completes order information verification, product quality inspection, professional packaging, and outbound shipment within 1 to 3 working days. We strictly control pre-shipment quality checks to ensure all products are intact, functional, and well-packaged before leaving the warehouse, avoiding delivery of defective or damaged goods.
Supported by mature and stable global cross-border logistics channels, we maintain a fixed and efficient delivery cycle for all regional orders. After formal shipment, customers can receive their ordered items within 6 to 12 days. The overall delivery progress is affected by conventional logistics scheduling and local customs clearance efficiency, and we always ensure delivery within the specified time range under normal operating conditions.

2. Customs & Tariff Liability

To create a worry-free cross-border shopping experience for customers, we undertake full responsibility for all cross-border related costs and customs procedures. All tariffs, customs duties, official clearance fees, and other incidental charges incurred during international transportation and customs clearance are fully covered by our platform.
Customers are not required to bear any additional fees, handling charges, or customs-related expenses throughout the entire delivery process. There are no hidden costs or unexpected charges for any order. We independently complete all customs declaration and clearance procedures in accordance with international cross-border trade specifications, ensuring smooth customs passage and normal delivery of packages.

3. Packaging & Logistics Protection

We adopt professional cross-border packaging standards for all products to adapt to long-distance international transportation environments. Shockproof, compression-resistant, and moisture-proof packaging materials are used to fully protect products from extrusion, collision, moisture damage, and other risks during transportation. All packages are sealed and fixed in strict accordance with logistics specifications to ensure product integrity upon arrival.
Each order is equipped with complete logistics tracking information after shipment. Customers can monitor the real-time transportation status and delivery progress of their packages through official logistics query channels. Our logistics team conducts continuous tracking and supervision of all outbound orders to timely identify and handle abnormal logistics situations.

4. Currency Settlement Standard

All order settlement, expense accounting, and transaction records on our official website follow a unified currency standard. United States Dollar (USD) is the exclusive settlement currency for all product transactions and order processing. Unified currency specifications avoid exchange rate differences and settlement confusion, ensuring standardized and accurate order accounting for all customers.

5. Abnormal Logistics Handling

For occasional abnormal logistics situations including package delay, transportation suspension, and package loss confirmed by official logistics records, our team will actively verify the actual order situation and provide standardized follow-up solutions. We fully protect customers’ legitimate shopping rights and interests, and properly handle all logistics abnormal issues in a fair and standardized manner.
In cases of force majeure factors that affect normal logistics delivery, including extreme weather, official logistics system maintenance, and regional traffic control, we will update the latest delivery status in a timely manner and arrange subsequent delivery processing as soon as the transportation environment returns to normal.

6. Customer Support & Inquiry Channel

Customers who have any inquiries regarding shipping timelines, logistics status, customs procedures, order processing progress, and policy interpretation can contact our professional customer service team through the Contact Us page on the official website. Our customer service team provides accurate, patient, and efficient one-to-one consulting and problem-solving services to resolve all shipping-related doubts and demands in a timely manner.

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